Jivaka · Privacy

Privacy Policy

Your trust is the foundation of everything we do.

Effective Date: April 3, 2025

At Jivaka, we value discretion, transparency, and trust. This Privacy Policy outlines how we collect, use, and protect your information when you visit jivaka.co or make a purchase from us.

Information We Collect

When you visit our site or place an order, we may collect the following:

  • Personal Identifiers: Name, email address, shipping address, phone number
  • Payment Information: Processed securely through Shopify Payments — we never store your card details
  • Device & Usage Data: IP address, browser type, pages visited, and referring URLs
  • Communications: Any messages you send us via email or our chat widget

How We Use Your Information

We use your information solely to:

  • Process and fulfill your orders
  • Communicate about your purchase or inquiry
  • Improve our website and products
  • Send you updates or offers you have opted into (you may unsubscribe at any time)
  • Comply with legal obligations

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Cookies & Tracking

Our site uses cookies to enhance your browsing experience, remember preferences, and understand how visitors interact with the site. You may disable cookies in your browser settings, though some features may not function as intended.

Third-Party Services

We use trusted third-party platforms to operate our business, including Shopify (e-commerce) and analytics tools. These providers have their own privacy policies and we encourage you to review them.

Your Rights

You have the right to access, correct, or delete your personal information at any time. To make a request, contact us at info@jivaka.co.

If you are located in California, you may have additional rights under the CCPA, including the right to know what data we collect and to opt out of any sale of that data (we do not sell personal data).

Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. All transactions are encrypted via SSL.

Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with a revised effective date. Continued use of the site constitutes acceptance of the updated policy.

Contact

For any privacy-related questions, please contact us at info@jivaka.co.