Get in touch
We're here.
Always.
A question about your order, the product or your subscription? Jiva answers instantly in website chat, around the clock. For everything else, we're a text, WhatsApp, call or email away.
How to reach us
Six ways to talk to us.
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01
Live chat
Chat with Jiva, our assistant, anytime (bottom-right of every page). Track an order, ask about the product or subscription, or ask for our team.
Tap the chat bubble at the bottom-right of your screen.
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02
Email
info@jivaka.coWe reply within 24–48 hours.
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03
Call
+1 (844) 621-2684Our assistant answers 24/7 and can arrange a callback from our team.
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04
Contact form
Prefer to write? Use the form below. We reply by email within 24–48 hours.
Go to the form ↓ -
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WhatsApp
+1 (530) 323-0007Message us on WhatsApp — same assistant, same team.
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06
Text
+1 (844) 621-2684Text us anytime.
Text us →By texting, you agree to receive replies. Msg & data rates may apply. Reply STOP to opt out. SMS Privacy Policy
Jiva handles almost everything. Order status, product questions and subscription changes — Jiva answers instantly in website chat, by text, on WhatsApp and on our phone line, and passes anything that needs a human to our team.
Common Questions
What people actually want to know.
The short answer is yes — if you use it consistently for long enough. Shilajit is not a stimulant. It works by supporting cellular energy metabolism, mineral status, and hormonal balance over time. The clinical research showing meaningful results runs 8–14 weeks. Most people notice something subtle in weeks 2–4. The strongest effects accumulate over a full 90-day protocol.
Fulvic acid reaches peak blood concentration within 30–60 minutes of dosing. Subjective effects — steadier energy, improved recovery, better sleep — typically emerge gradually over 2–4 weeks of daily use. Shilajit is not a supplement you feel on day one. It is a compound you notice around week three when you realise you have not needed an afternoon coffee.
Earthy, slightly bitter, mineral-forward. Some describe it as similar to strong black tea or dark soil. It dissolves into warm water leaving a deep amber-brown colour. Some people enjoy the taste directly; most prefer it in warm water, black coffee, or warm milk where it blends easily. It does not taste like anything else on the market.
300–500 mg daily — approximately a rice-grain to pea-sized portion of resin. No measuring required; the included scoop holds approximately 300 mg. Dissolve in warm water, tea, coffee, or warm milk. Take on an empty stomach in the morning for best absorption. Start with a smaller amount (rice-grain) for the first week if you have a sensitive stomach.
Yes — no contracts, no friction. Cancel, pause, or change your delivery frequency anytime from your account dashboard or by asking Jiva in website chat. We do not charge cancellation fees and we do not make it difficult. If something is not working for you, we want to know — message us.
30 days, no questions asked. If you are not satisfied for any reason within 30 days of your purchase, contact us at info@jivaka.co or message Jiva and we will arrange a full refund. We stand behind the product completely.
Our current batch tests at: Arsenic 0.60 mg/kg, Lead 0.56 mg/kg, Cadmium below detection, Mercury below detection — all within USP pharmaceutical-grade daily exposure limits at standard dosing. The risk is with untested products. We publish our full lab report on the Lab Reports page. If you have kidney disease, are pregnant, or take medications, consult your healthcare provider before use.
Still have a question?
Jiva is online now. Tap the chat icon at the bottom of your screen and ask anything.